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Frequently Asked Questions

  • Why should I buy from The Chef’s Garden?
  • How can I purchase from The Chef’s Garden?
  • What unique items do you offer that I can't get from other farms?
  • Is there a minimum order quantity?
  • Where do you ship?
  • Do you ship internationally?
  • How do you ship orders?
  • Am I able to get an order for delivery tomorrow?
  • What is your lead time? Cut off time?
  • Do you offer free shipping?
  • When is someone at the farm to take an order?
  • If I am not satisfied with my order when it is received, what should I do?
  • Are your products available for resale or through a distributor?
  • Do you offer farm tours?
  • Are your products grown organically?
  • How many acres do you grow?
  • Are your products grown in greenhouses or outside?
  • Is your farm environmentally friendly?
  • Learn about The Chef's Garden sustainable packaging
  • What is a microgreen?
  • What is the best way to store a micro prior to use?
  • Is a Petite bigger or smaller than an Ultra product?
  • Can I only order micro or petite sized vegetables?
  • What size containers do you use to package products?
  • How many ounces are in a container?
  • How many pieces are in a container?
  • Why are some items listed not available to purchase?
  • How can I be notified of what is coming in season?
  • Does Farmer Lee Jones really wear overalls and a red bowtie every day?

Why should I buy from The Chef’s Garden?

We are proud of the outstanding reputation we have developed over the past thirty years as a company renowned for its noteworthy customer service and the production of exceptional specialty and heirloom vegetables, herbs, microgreens and edible flowers to the world’s most esteemed and innovative chefs and restaurants who turn to us for the highest quality products available anywhere.

There are many reasons for the good reputation we have developed over the past three decades. Read here about a few of the facets unique to The Chef’s Garden that we feel make our products stand apart from other farms.

How can I purchase from The Chef’s Garden?

Residential home cooks orders can be placed on this website 24 hours, 7 days a week. Professional chefs may place orders via this website or through a Product Specialist as needed.

What unique items do you offer that I can't get from other farms?

We focus on perpetually innovating and developing new products that help us remain the leading grower of artisanal produce in the nation and serves to foster a deep and abiding relationship of respect and collaboration with chefs that we have worked with throughout the world.

Is there a minimum order quantity?

Our minimum order is $150. Orders less than $150 are subject to a handling fee of $12.00 per order.

Where do you ship?

We ship nationwide. We can ship anywhere domestically. Please call or contact us at info@chefs-garden.com for international shipping. We cannot ship to P.O. Boxes, General Delivery or APO/FPO.

Do you ship internationally?

We do not ship to international residential customers at this time. Professional chefs are to contact a Product Specialist for information on international shipments. There are import restrictions for some international locations so not all items may be available.

How do you ship orders?

Our products are perishable and are sent with gel packs via overnight or 2nd Day by the best carrier of our choice. Ground delivery is available for orders within a 2-day delivery zone. Non-perishable items are sent via ground, which takes 2-7 business days for delivery.

Am I able to get an order for delivery tomorrow?

Orders need to be placed online by 9 am EST, Monday through Thursday, in order to be processed and have product harvested, packaged and shipped for delivery the following day. Orders placed online Friday thru the weekend will ship on Monday. Orders placed online after 9 am EST will be processed the following day.

What is your lead time? Cut off time?

Orders need to be placed online by 9 am EST, Monday through Thursday, in order to be processed and have product harvested, packaged and shipped for delivery the following day. Orders placed online Friday thru the weekend will ship on Monday. Orders placed online after 9 am EST will be processed the following day.

Do you offer free shipping?

For free two day ground shipping a Professional Chef needs to have the their order submitted prior to 6:30 pm on Monday evening for Thursday delivery, and the total order must be over $250.

When is someone at the farm to take an order?

Residential home cooks are encouraged to place orders on this website 24 hours, 7 days a week. Professional chefs may place orders via this website or through a Product Specialist as needed.

If you have questions, the best way to get in touch with someone at the farm is to use our contact form. We will respond to your message within the next couple of business days.

Professional chefs may contact their Product Specialist Monday – Friday 8 am to 5 pm EST (except holidays).

If I am not satisfied with my order when it is received, what should I do?

We guarantee that your order will arrive in excellent condition. We do not take returns on perishable items. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition. Click here to read more about our return and refund policy. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your delivery on the date.

Are your products available for resale or through a distributor?

No, we do not sell to distributors, nor do we offer our products for resale.  The Chef's Garden offers the shipment of products on a Not For Resale basis.  Our products are perishable and packaged at the peak of freshness.  We cannot guarantee the freshness of products that may be resold after initial purchase and shipment.  Please refer to our Terms & Conditions for additional information.

Do you offer farm tours?

We are a working farm, therefore we are not open to the public.  Professional chef visits are available by appointment only.  Please contact your Product Specialist.

Are your products grown organically?

No, we are not organic – we are a sustainable farm. The sustainable farming methods we employ at The Chef’s Garden negates the need for chemicals and synthetic fertilizers, eliminating the need for harmful additives that find their way into our food. By implementing sustainable agricultural practices at the farm, we replenish our soil with vital, life-giving nutrients, resulting in hand-harvested products packed with extraordinary flavor, optimal nutritional profiles and a long shelf-life.

Read more about our Sustainable Philosophy here.

How many acres do you grow?

The Chef’s Garden has approximately 300 acres, with approximately ½ to ¾ of those acres in production and the remaining in cover crops.

Are your products grown in greenhouses or outside?

Our products are grown both in the field and the greenhouse, depending on the season, product and size, to assure optimal quality and flavor.

Is your farm environmentally friendly?

Yes. We recognize the profound importance of growing crops in an environmentally friendly way and are deeply committed to growing vegetables slowly and gently, in full accord with nature. These sustainable farming practices allow us to grow the most nutritionally dense fresh vegetables possible. Plus, we go beyond simply considering environmentally friendly farming practices when focusing on sustainability. We also consider how to be socially responsible and viable economically.

Learn about The Chef's Garden sustainable packaging

At The Chef’s Garden, sustainability matters, including being environmentally friendly, socially responsible, and economically viable. We believe in and practice regenerative farming techniques, boosting carbon sequestration and benefiting the planet. Over the years, we’ve been working on making our packaging increasingly more sustainable. Years ago, for example, we shifted from white boxes and paper to brown, which is more environmentally friendly. More recently than that, we conducted a series of tests to see whether or not wrapping our produce in eco-friendly brown paper met with our high food safety standards. Before implementing this change, we performed quality control testing, including through the use of temperature-measuring computer chips on shipments made for testing purposes. After obtaining results that confirmed the safety of this procedure and also receiving excellent feedback from a sampling of clients, we made the switch—confident that this packaging is good for the environment while also being safe and good for you, your diners and the product itself. Starting in January 2020, all of our plastic containers have been switched over from various #s to PET #1s, which are widely accepted at all recycling centers. Plus, you can find quickly retail stores, municipal recycling centers and private recyclers that accept plastic bags and film packaging. You just enter your zip code here to find places nearest you. In general, most recycling centers don’t require that you remove labels from a product prior to tossing it in a recycling bin. Sustainable packaging matters!

What is a microgreen?

A microgreen is a tiny green that is used both as a visual and flavor component. Microgreens are produced from vegetable, herb or other plants. They range in size from 1” – 2” overall, including the stem and leaves.

What is the best way to store a micro prior to use?

When you click on a particular microgreen product page, there will be storage recommendations listed. It will typically read, “Keep packaged between 40-45˚.”

Is a Petite bigger or smaller than an Ultra product?

A petite product is smaller than an ultra. Petite’s are typically 1” – 2” overall, while an Ultra is 3” – 4” overall.

Can I only order micro or petite sized vegetables?

Definitely not! The Chef’s Garden offers produce in a wide range of sizes. Product sizes listed in our sizing chart are approximate and will be dependent upon the variety and season harvested. To find out what sizes are available in the  product you’d like to order, go to that product’s URL and then click on the arrows in the size option. You’ll be able to see what sizes are available.

What size containers do you use to package products?

Depending on the product, we package products in various container types and sizes, from small to large, to assure that the product maintains its quality and freshness during shipping.

How many ounces are in a container?

We do not weigh our containers but fill them completely.

How many pieces are in a container?

Each variety varies in size and therefore, pieces per container. Typically most petites, ultra, and flowers are by the 50 piece count.

Why are some items listed not available to purchase?

We are located in Northeast Ohio and certain products are seasonally grown for optimal quality and flavor.

How can I be notified of what is coming in season?

Join our mailing list to be notified about what is happening on the farm, what’s in season, events that are coming up, trends in the industry and much more!

Does Farmer Lee Jones really wear overalls and a red bowtie every day?

Yes! Farmer Lee Jones always wears his trademark overalls and red bowtie as a symbol of his commitment to sustainable agricultural practices. Ever since the early days of The Chef’s Garden’s creation over thirty years ago, he has remained tirelessly committed to not only ensuring that the family’s three hundred acre farm remains one of the most innovative and pioneering in the world, but to fostering a nuanced conversation with the chefs in our industry who look to the farm to grow vegetables that are as aesthetically pleasing on the plate as they are flavorful to the palate. Read more about Farmer Lee Jones here.

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