Orders need to be placed by 9 am EST, Monday through Thursday, in order to be processed and have product harvested, packaged and shipped for delivery the following day. Orders placed on Friday thru the weekend will ship on Monday. Orders placed after 9 am EST will be processed the following day.
Once the order has been shipped, you will be notified via email with a tracking number.
We do not offer pick-up of orders.
To ship items to more than one address, you'll need to create a separate order for each shipping address.
Shipping charges are determined by weight and destination zip code. Customer will be billed for all incurred shipping charges.
Orders less than $150 are subject to a handling fee of $12.00 per order. Professional chef orders over $250 may qualify for free ground shipping. Contact a Product Specialist for details.
Our products are perishable and are sent with gel packs via overnight or 2nd Day by the best carrier of our choice. Ground delivery is available for orders within a 2-day delivery zone. Non-perishable items are sent via ground, which takes 2-7 business days for delivery.
Your perishable package will be delivered and released by the delivery driver. Upon arrival, keep the perishable product refrigerated. Please make arrangements for the receipt of this package. Damage or loss due to incorrect or incomplete information or addresses will void our guarantee. In addition, we cannot guarantee shipments if arrangements are not made to receive our package.
It is best to have packages sent to a business or to a place where there will be a person available to receive the delivery. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your delivery.
We cannot ship to P.O. Boxes, General Delivery or APO/FPO.
We do not ship to international residential customers at this time. Professional chefs are to contact a product specialist for information on international shipments.
Click on track package from this email.
If your order status reads, "delivered," but you haven't received your package, contact the shipper for more information. You may also want to try the following:
Sometimes tracking information doesn't update right away. Typically, the carrier will update tracking information before delivering the item. Please check back on the shipper's website periodically for updates.